Get a call from Apple support to help solve your problem using thisĪpple ID account security for country-specific andregion-specific help In this case, you can make a genius-bar appointment ( ) if you want. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your problem.
You can use the suggested support options below if you have the needed receipt. You’ll need a photo ID too. If you can do none of the above, then the device is useless to you. If unsuccessful, in the rare case your device came activation locked from an authorized Apple seller, then contact Apple Support and present your original purchase receipt for your device with the device’s serial number on it. Since you acquired your device second hand, you usually will need to obtain the needed password from the prior owner or have the prior owner sign out of iCloud erase the device and remove it from their device list. All possibilities related to iPhones, iPads, and iPods acquired second hand are covered here except the case of inheritance.
